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TELEPOLE- Telescoping Flagpole
15 YEARS WARRANTY
“TELEPOLE Manufacturing”, 1975 John Brady Drive Muncy, PA 17756, extends a 15 year warranty on all the flagpole aluminum parts and/or sections. The mail in warranty MUST be received within 45 days, or this warranty will be void after 1 year from purchase date!
The warranty includes any damage that may render the flagpole inoperative due to wear and tear, possible defective parts and/or weather conditions. The customer will be sent the appropriate parts for repairing the flagpole free of charge. If the customer is unable to fix the flagpole, we will fix the flagpole FREE OF CHARGE.
However, the customer will be responsible for shipping charges to and from Telepole Manufacturing.
This warranty does not include theft and/or accidental or intentional damage due to striking or mishandling. Proof of damaged parts may be required in the form of a photo or physical presentation.
All thermoplastic swivel rings are covered under warranty. In the event that a ring should break, the customer is responsible for $3.95 shipping and handling. Proof of damage to the rings must be provided through picture via email or standard mail.
The above warranty does not apply to the flags, stainless steel clips, the ball on the top of the Flagpole, and/or discoloration, scratches, or peeling on the surface of the flagpole. The above warranty applies only to the operation of the flagpole, not the physical appearance of the pole.
Using any types of lubricant (WD-40, etc) on the pole will void your warranty!!!
Returns
Telepole is committed to customer satisfaction and will replace any defective or damaged items free of charge (not including shipping).
If a customer simply wishes to return an unwanted product or receives a nonfunctional part they reserve the right to return a product for a *refund* minus shipping and handling from and to their residency and in the original box, shape and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residency to ours. Also, there will be a 15% fee of the purchased price for inspecting, restocking and repacking.
If a flagpole has been used in the ground there will be additional charge for replacing the bottom section, as well as all parts used for installation.
Returns MUST be returned within 10 days from the date of delivery to your residence or business. If a product has not been returned within 10 days the Sale is Final. This policy does not include any missing parts such as ball, hardware, and/or flags. These items will be replaced accordingly after proof of loss has been established.
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