HOW CAN I CONTACT TELEPOLE?
You may email us at [email protected] or call us (570)546-3699. Or contact us directly here: Contact us
Telepole's business hours are Monday-Friday 9-5PM EST. Please leave a message/email and we will get back to you as soon as we can!
WHAT IS THE DIFFERENCE BETWEEN THE CLASSIC, SUPERIOR 1, SUPERIOR 2 and SUPERIOR 3 TELESCOPING FLAGPOLES?
Our flagpoles are made with 10 gauge aluminum (Classic flagpoles are 11 gauge) and high strength 7000-T8 series aluminum. ALL telescoping Telepole Manufacturing Inc. have a 15 year warranty, including weather! All of the flagpoles consist of the same stainless steel spring loaded buttons. Our flagpoles are made with high strength aluminum. The Classic style flagpoles are a four section flagpole and has a base diameter of 2.4", and a top diameter of 1.4.”The Superior 1 style flagpoles are a five section flagpole and has a base diameter of 2.75", and a top diameter of 1.4".The Superior 2 flagpoles are a five section flagpole with a base diameter of 3.5" and a top diameter of 2”.
The Superior 3 flagpoles are a seven section flagpole with a base diameter of 3.5" and a top diameter of 1.4".
WHAT IS 10 GAUGE ALUMINUM?
Metal wall thickness is measured in gauges. The higher the number of gauge the thinner they are.
For example, an aluminum tube sheet or plate measured in inches 0.0508 is 16 gauge and our Telepole wall thickness of 10 gauge is 0.101, double the wall thickness of a 16 gauge flagpole. However, a 10 gauge flagpole with 6000 series vs a 7000 series
Also, the measurement of steel and aluminum in gauge is not the same. Steel of ten gauge is 0.1345 and aluminum is 0.1019 inches.
Telepole is the only aluminum telescoping flagpole that used 10 gauge versus 16 gauge or so of other flagpoles and that’s double the wall thickness.
Simply said, our aluminum tubes are practically double the wall thickness of any other telescoping flagpole, and we can surely said that out of 25,000 flagpoles we have sold the last few years, we had about 12-30 aluminum tubes that bent under very extreme weather conditions, and had to be replaced free of charge.
Just do the math: 25,000 flagpoles of five sections each equal to 125,000 tubes and only 12-30 tubes have been replaced.
What that really means in simple terms? A drop of a drop of xxx in the ocean? Be assure that Telepole will last for many, many years to come. Even after the 15 year warranty have expired, we still replace any and all parts at a minimal cost.
ARE THE FLAGPOLES EASY TO INSTALL?
Yes. You can view the installation instructions here for all our flagpoles and bird poles here: Complete Installation Instructions
CAN I FLY MORE THAN ONE FLAG?
All of our telescoping and sectional flagpoles come with clips and connections to fly 2 flags. With our new ball bearing swivel ring system (released November 2020) the telescoping flagpoles will allow you to fly two flags of any size! We also offer the option to add an additional beaded retainer ring and 2 stainless steel clips for an additional cost. Our sectional flagpoles will also allow you to fly any two size flags on the external halyard. You can email [email protected] if you have questions about flying any specific flag sizes on your flagpole.
CAN I MOUNT SOMETHING OTHER THAN A BALL OR EAGLE ON THE TOP OF MY FLAGPOLE?
Yes, all flagpoles have a 1/2" threaded hole at the top of the pole. We recommend adding the solid 1/2"aluminum threaded to your flagpole if you will be mounting something other than a ball. Therefore, you can mount anemometer, cameras, small satellites, etc on the top of the flagpole; however, equipment should not exceed 10lbs. Telepole’s warranty covers the flagpole to fly 2 flags only. Please see warranty details below.
WHAT TYPES OF WINDS WILL THE FLAGPOLES TAKE?
Telepole flagpoles are warrantied under any and all weather conditions. We will replace any aluminum tubes if damaged due to weather; however, the customer is responsible for the shipping cost. Any and all other parts for the flagpole, please see the warranty information below. Check out our wind ratings here
WHAT IS THE 15 YEAR WARRANTY ON THE TELESCOPING AND SECTIONAL FLAGPOLES?
“TELEPOLE Manufacturing”, 1975 John Brady Drive Muncy, PA 17756, extends a 15 year warranty on all the flagpole aluminum sections. You MUST register your product online within 45 days, or this warranty will be void after 1 year from purchase date! You may register your product directly by clicking the link: Product Registration to activate your 15 year warranty.
This warranty does not include theft and/or accidental or intentional damage due to striking or mishandling. Proof of damaged parts may be required in the form of a photo or physical presentation. The warranty does not apply to the flags, stainless steel clips, the ball on the top of the Flagpole, and/or discoloration, scratches, or peeling on the surface of the flagpole. The warranty applies only to the operation of the flagpole, not the physical appearance of the pole. Warranty applies if and when the customer fly one or two flags on the flagpole.
The warranty includes any damage that may render the flagpole inoperative possible defective parts and/or weather conditions. In the event that a new replacement tube is needed, the tube is covered under warranty for 15 years, but the customer is responsible for the shipping charge.
In the case that any parts are needed to make the flagpole operable, all parts will be free within the first year of purchase. Inside/outside bushings and buttons will be $5.00/each after the first year of purchase. Replacement beaded retainer rings will be $7.00/each after the first year. The ball bearing swivel ring cost will be $15.00 for 1 3/8” top and $20.00 for 2” top after the first year. Shipping and handling cost for the parts will be calculated at the time of your part request. All replacement part cost are subject to price changes due to material/economy fluctuation. *For customers with the older thermoplastic swivel rings ($5.00/each plus $4.95 shipping), email us about upgrading to the new ball bearing swivel ring system.
If the customer is unable to fix the flagpole, we will fix the flagpole FREE OF CHARGE; however, the customer will be responsible for the shipping and handling charges to and from Telepole Manufacturing.
***No new flagpoles will be sent to replace purchased ones.***
In the case that any parts are needed to make the flagpole operable, all parts will be free within the first year of purchase. All thermoplastic swivel rings, inside/outside bushings, and buttons will be $5.00/each plus shipping and handling after the first year of purchase.
Although Telepole flagpoles are known for their unique strength and many of our customers have mounted successfully additional items than the ball provided and up to 10-12lbs of weight for antennas, WIFI, light bird feeders and houses – Telepole cannot guarantee any and all damage that could occur under any weather circumstances.
Simply said, do not call us one month or fourteen and half years later because Telepole did not support your $50,000 microwave antenna under 10 or 100 miles wind per hour winds. We do not warranty any and all other objects that you might want to mount on the top of the flagpole. Telepole is not responsible for any property damage or personal injury resulting from any weather like conditions occurrences.
Please use simple common sense and safety when it comes to install or use of your Telepole flagpoles. Using any types of lubricant (WD-40, etc) on the pole will void your warranty!!!
WHAT IS YOUR RETURN POLICY?
Telepole is committed to customer satisfaction and will replace any defective or damaged items free of charge upon delivery.
If a customer simply wishes to return an unwanted product or receives a nonfunctional part they reserve the right to return a product for a *refund* minus shipping and handling from and to their residency and in the original box, shape and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residency to ours. Also, there will be a 15% restocking fee of the purchased price for inspecting, restocking and repacking. Once a product has already been picked up by the shipping courier, the return policy is in effect.
If a flagpole has been used in the ground there will be an additional charge for replacing the bottom section, and all parts used for installation (ground sleeve, etc). The pole must be not be scratched, damaged, or defaced so that it can be resold after thorough inspection and examination. Any parts that we do not receive back or need to be replaced - will have the replacement cost deducted from the refund.
Returns MUST be returned within 14 days from the date of delivery to your residence or business. If a product has not been returned within 14 days the Sale is Final. This policy does not include any missing parts such as ball, hardware, and/or flags. If you receive a small item that may have been damaged during shipping, please contact us immediately so that we can send you a replacement. These items will be replaced after proof of loss has been established.
HOW IS A TELEPOLE FLAGPOLE DIFFERENT FROM IT'S COMPETITION?