HOW CAN I CONTACT TELEPOLE?
You may email us at [email protected] or call us (570)546-3699. Or contact us directly here: Contact us
Telepole's business hours are Monday-Friday 9-5PM EST. Please leave a message/email and we will get back to you as soon as we can!
WHAT IS THE DIFFERENCE BETWEEN THE CLASSIC, SUPERIOR 1, SUPERIOR 2 and SUPERIOR 3 TELESCOPING FLAGPOLES?
Our flagpoles are made with 10 gauge aluminum (Classic flagpoles are 11 gauge) and high strength 7000-T8 series aluminum. ALL telescoping Telepole Manufacturing Inc. have a 15 year warranty, including weather! All of the flagpoles consist of the same stainless steel spring loaded buttons. Our flagpoles are made with high strength aluminum. The Classic style flagpoles are a four section flagpole and has a base diameter of 2.4", and a top diameter of 1.4.”The Superior 1 style flagpoles are a five section flagpole and has a base diameter of 2.75", and a top diameter of 1.4".The Superior 2 flagpoles are a five section flagpole with a base diameter of 3.5" and a top diameter of 2”.
The Superior 3 flagpoles are a seven section flagpole with a base diameter of 3.5" and a top diameter of 1.4".
WHAT IS 10 GAUGE ALUMINUM?
Metal wall thickness is measured in gauges. The higher the number of gauge the thinner they are.
For example, an aluminum tube sheet or plate measured in inches 0.0508 is 16 gauge and our Telepole wall thickness of 10 gauge is 0.101, double the wall thickness of a 16 gauge flagpole. However, a 10 gauge flagpole with 6000 series vs a 7000 series
Also, the measurement of steel and aluminum in gauge is not the same. Steel of ten gauge is 0.1345 and aluminum is 0.1019 inches.
Telepole is the only aluminum telescoping flagpole that used 10 gauge versus 16 gauge or so of other flagpoles and that’s double the wall thickness.
Simply said, our aluminum tubes are practically double the wall thickness of any other telescoping flagpole, and we can surely said that out of 25,000 flagpoles we have sold the last few years, we had about 12-30 aluminum tubes that bent under very extreme weather conditions, and had to be replaced free of charge.
Just do the math: 25,000 flagpoles of five sections each equal to 125,000 tubes and only 12-30 tubes have been replaced.
What that really means in simple terms? A drop of a drop of xxx in the ocean? Be assure that Telepole will last for many, many years to come. Even after the 15 year warranty have expired, we still replace any and all parts at a minimal cost.
ARE THE FLAGPOLES EASY TO INSTALL?
Yes. You can view the installation instructions here for all our flagpoles and bird poles here: Complete Installation Instructions
CAN I FLY MORE THAN ONE FLAG?
All of our telescoping and sectional flagpoles come with clips and connections to fly 2 flags. With our new ball bearing swivel ring system (released November 2020) the telescoping flagpoles will allow you to fly two flags of any size! We also offer the option to add an additional beaded retainer ring and 2 stainless steel clips for an additional cost. Our sectional flagpoles will also allow you to fly any two size flags on the external halyard. You can email [email protected] if you have questions about flying any specific flag sizes on your flagpole.
CAN I MOUNT SOMETHING OTHER THAN A BALL OR EAGLE ON THE TOP OF MY FLAGPOLE?
Yes, all flagpoles have a 1/2" threaded hole at the top of the pole. We recommend adding the solid 1/2"aluminum threaded to your flagpole if you will be mounting something other than a ball. Therefore, you can mount anemometer, cameras, small satellites, etc on the top of the flagpole; however, equipment should not exceed 10lbs. Telepole’s warranty covers the flagpole to fly 2 flags only. Please see warranty details below.
WHAT TYPES OF WINDS WILL THE FLAGPOLES TAKE?
Telepole flagpoles are warrantied under any and all weather conditions. We will replace any aluminum tubes if damaged due to weather; however, the customer is responsible for the shipping cost. Any and all other parts for the flagpole, please see the warranty information below. Check out our wind ratings here
WHAT IS YOUR RETURN POLICY?
Telepole is committed to customer satisfaction and will replace any defective or damaged items free of charge upon delivery.
If a customer simply wishes to return an unwanted product or receives a nonfunctional part they reserve the right to return a product for a *refund* minus shipping and handling from and to their residency and in the original box, shape and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residency to ours. Also, there will be a 15% restocking fee of the purchased price for inspecting, restocking and repacking. Once a product has already been picked up by the shipping courier, the return policy is in effect.
If a flagpole has been used in the ground there will be an additional charge for replacing the bottom section, and all parts used for installation (ground sleeve, etc). The pole must be not be scratched, damaged, or defaced so that it can be resold after thorough inspection and examination. Any parts that we do not receive back or need to be replaced - will have the replacement cost deducted from the refund.
Returns MUST be returned within 14 days from the date of delivery to your residence or business. If a product has not been returned within 14 days the Sale is Final. This policy does not include any missing parts such as ball, hardware, and/or flags. If you receive a small item that may have been damaged during shipping, please contact us immediately so that we can send you a replacement. These items will be replaced after proof of loss has been established.
WHAT DOES OUR 15 YEAR WARRANTY COVER?
Telepole's 15 year warranty covers your complete flagpole or antenna pole for 1 full year from date of purchase. After the one year, there is a minimal fee for replacement parts and shipping (stated with your installation instructions). The 7000-T8 series aluminum tubing is covered for 15 years (including wind/weather conditions). In the event that there is unintentional damage to an aluminum section, the tube will be covered under warranty except for the cost of shipping. Proof of any damages or replacement parts that are requested will require photo documentation to be sent by mail or to email at [email protected]
The warranty applies only to the operation of the flagpole, not the physical appearance of the pole.
Our 15-year warranty covers ONLY the flagpole manufactured by Telepole Manufacturing Inc. Our warranty does NOT cover any additional equipment or devices added to the pole.
Telepole is NOT responsible for any damage to equipment attached. Your pole warranty will be voided if any equipment attached to the pole exceeds 10 lbs.
To view the exact warranty for our telescoping, nautical, sectional and antenna poles please find the detailed warranty on the installation instructions located at: Installation Instructions Containing Warranty Information